Stop missing service calls.
For dental practices, law firms, agencies, real estate offices, and contractors — Sophie answers every call in under 2 seconds. 24/7. Built to replace your answering service.
A missed call is a lost customer — and you're missing more than you think.
The competitor who picks up wins.
A large share of inbound calls to service businesses go unanswered. After hours, weekends, lunch breaks, when staff are with current clients — every miss is potential revenue going to a competitor. The voicemail message that says "we\'ll call you back" gets ignored. The competitor who picks up wins.
- Calls go unansweredInbound calls slip through after hours, at lunch, and when staff are already on the phone.
- After-hours = lost revenueCaller at 6pm Friday doesn't leave a voicemail. They call the next listing in Google.
- Answering services are costlyHuman answering services carry a recurring monthly cost — and still don't book appointments to your calendar.
- Voicemail-to-callback ≠ bookingTaking a message ≠ booking an appointment. Most callers don't want a callback; they want a slot.
Sophie answers in under 2 seconds — every call, every hour.
Three-mode routing means simple bookings happen automatically, complex calls reach a human, and urgencies page on-call.
- 01Step 1
Sub-2s pickup
Sophie answers faster than any human team. Caller hears a real voice — not a phone tree or voicemail.
- 02Step 2
Brand-voice qualify
Sophie uses your business name, your tone, your scheduling rules. Brief qualifying questions to route correctly.
- 03Step 3
Route by mode
Mode A: book the appointment. Mode B: reassign to staff member. Mode C: page on-call for urgencies.
- 04Step 4
Confirm + remind
Booking confirmation via SMS + email. Reminder before the appointment. No-shows drop.
What Sophie does as your front desk
Every call answered, every appointment booked, every urgency routed — without paying a 24/7 phone bank.
Nights, weekends, holidays — Sophie always answers. Never misses a call.
Books straight to your calendar (Google / Outlook). Respects your availability rules.
Emergency? Sophie pages your on-call rotation with full caller context.
Greeting, tone, vocabulary, escalation rules — all configured to your business.
For regulated industries (legal, medical) — Sophie respects your disclosure rules + record-keeping requirements.
Dental, legal, agencies, real estate, contractors — the templates + integrations match how you actually work.
Live call view — Sophie answering in real time across the three routing modes.
Illustrative — real screenshots replacing these as customers go live.
How Sophie is built to change your front desk
What changes when Sophie answers — capabilities, not a measured customer result.
Common questions
- Will callers know it's an AI?
- Sophie introduces themself clearly. Callers don't care — they care that the call got picked up, the question got answered, and the appointment got booked. Trust comes from competence, not pretending.
- What industries is this built for?
- Service businesses — dental, legal, medical, agencies, real estate, contractors, beauty/wellness, accounting. Anywhere missed calls = lost revenue.
- What about compliance for regulated industries?
- Configurable disclosures + record-keeping for regulated industries (legal, medical). The platform is built with encryption in transit and at rest, role-based access control, full audit logging, and per-tenant data isolation. Sophie respects your specific disclosure rules. Discuss with your sales contact for industry-specific configuration.
- What's the cost compared to an answering service?
- ScendCore for Front Desk starts on a low-cost entry plan (there's a free tier too). Voice minutes meter via Wallet at carrier retail, so you pay for what you use instead of a fixed monthly answering-service bill — and unlike an answering service, Sophie books straight to your calendar. See current plan figures on the pricing page.
- Does Sophie work with my existing phone number?
- Yes — port your existing number or get a new Twilio number. Setup is ~30 minutes including porting.
Stop missing calls.
Sophie answers in under 2 seconds, books appointments to your calendar, pages on-call for urgencies — 24/7.