RetainCustomer Success
Alex
Onboards, supports, spots churn risk, surfaces expansion.
95%gross retention
For Customer Success teams
AI Revenue Agents that keep customers and grow accounts.
The biggest source of revenue is the customers you already have — and the easiest way to lose them is to be slow, generic, or absent.
ScendCore monitors every account, flags churn signals early, drives renewals on time, and surfaces expansion opportunities to your AEs and CSMs — across email, in-app, and your CS platform.
Live in a day · Works with your CRM · No credit card
02 · The team
Your AI revenue team for Customer Success.
Each agent handles a specific stage of your revenue motion. They run continuously, in parallel, on the channels your team already uses.
RetainRecovery
James
Re-engages ghosted leads, stalled deals, churn-risk accounts.
47 dayschurn signal lead time
In practice
See the accounts you keep — and the ones you grow.
Three live moments your AI Revenue Agents handle every day — churn risk caught early, renewals on autopilot, expansion surfaced.
app.scendcore.com / health / alex live
Alex · accounts at risk
47d
Acme Corp · $84k ACVusage −62%, NPS dropped 9→4Alex reaching out + CSM call booked
urgent
63d
Helix Bio · $42k ACVno logins 14d, ticket sentiment ↓Alex sent health check + booking
watching
28d
Vertex · $118k ACVchampion left, no power userEscalated to Sarah (CSM) for save plan
urgent
03 · What changes
Same job. Done differently.
Without ScendCore
With ScendCore
Churn risk surfaces in the QBR — 4 weeks too late
Alex flags risk 47 days ahead, when intervention still matters
Renewal cycles run on calendar reminders + hope
Automated 90/60/30-day touchpoints; nothing slips
CSMs spend Mondays writing weekly check-in emails
Personalised health updates sent automatically
Expansion conversations happen by accident
Intent signals surfaced + AE looped in with context
Onboarding stalls between days 8 and 14 (and you find out at day 30)
Milestone tracking + active nudging keeps customers moving
Gainsight tells you a customer is at risk
ScendCore actually does something about it
04 · In practice
“Alex flagged a churn risk 6 weeks before renewal, drafted the save plan, and got us on the calendar before the customer had even decided to evaluate alternatives. We saved $180k of ARR that would have walked out the door.
Typical scenario · Mid-market B2B SaaS, $14k ACV
Last 30 days
47 days
average lead time on flagged churn risk — enough to actually save the account.
Aggregate across active CS-team customers. Your numbers will vary.
05 · Works with your stack
Plugs into the tools your Customer Success team already uses.
GainsightChurnZeroVitallyCatalystTotangoSalesforceHubSpotPipedriveSlackMicrosoft TeamsGainsightChurnZeroVitallyCatalystTotangoSalesforceHubSpotPipedriveSlackMicrosoft Teams
IntercomZendeskMixpanelAmplitudePendoSegmentDocuSignPandaDocStripeWebhooksIntercomZendeskMixpanelAmplitudePendoSegmentDocuSignPandaDocStripeWebhooks
06 · Questions
Common questions from buyers like you.
Gainsight tells you a customer is at risk. ScendCore *does something about it*. You get the same health scoring and account intelligence — but Alex actually reaches out to the at-risk customer, runs the QBR prep, schedules the renewal conversation, drafts the expansion proposal. CS platforms surface signals; ScendCore acts on them.
Stop losing accounts you already won.
Connect your tools. Activate your team. Watch the first opportunity move through your pipeline before the day is out.