Support that resolves, not just responds. Without the headcount.
Alex handles tier-1 support autonomously — answers questions from your knowledge base, resolves common issues, routes complex tickets to the right person, and escalates with full context. Your customers get instant help. Your team handles only what needs a human.
What Alex delivers
From this · to this
The flow, end to end
Customer reaches out
Via email, chat, SMS, or voice — Alex picks up the conversation instantly and identifies the issue.
Knowledge lookup
Alex searches your knowledge base, FAQs, product docs, and previous tickets to find the answer.
Resolve or escalate
If the answer exists, Alex resolves it. If it needs a human, Alex routes it to the right person with full context.
Learning loop
New resolutions are fed back into the knowledge base. Alex gets smarter with every ticket handled.
What Alex ships with
Instant response
Every support request gets a response in under 30 seconds — across email, chat, SMS, and voice.
Knowledge base resolution
Pulls answers from your docs, FAQs, and previous resolutions. Delivers them in natural conversation, not copy-paste.
Autonomous ticket resolution
Handles common issues end-to-end — account questions, how-to guides, status updates, password resets.
Intelligent escalation
When a human is needed, Alex routes to the right person with full context — customer history, issue details, what's been tried.
Customer context
Alex knows who's writing — their plan, their history, their previous tickets. Every response is informed.
Multi-channel support
Email, web chat, SMS, voice — unified support experience across every channel your customers use.
Ticket categorisation
Automatically categorises and tags tickets by type, urgency, and product area. Clean reporting without manual effort.
Customer onboarding
Guides new customers through setup, answers first-time questions, and proactively shares getting-started resources.
Satisfaction monitoring
Tracks customer sentiment during conversations. Negative signals trigger immediate human escalation.
vs. another person or tool
Instant resolution
Customers get answers in seconds, not hours. For tier-1 issues, Alex is faster and more consistent than any human team.
One role, many instances
Deploy a separate Alex per product line, tier, or language — each with its own knowledge base and escalation path. One answers billing questions, another handles onboarding, a third covers the EU in German.
Scales without headcount
Handle 10x more tickets without hiring. Your support costs stay flat as your customer base grows.
24/7 without shifts
Full support coverage around the clock without night shifts, weekend rotas, or offshore outsourcing.
Consistent quality
Every customer gets the same accurate, helpful response. No variation based on who picks up the ticket.
Frees your team for complex work
Your human agents handle escalations, relationship issues, and complex problem-solving — the work that actually needs them.
Your support team should handle problems, not questions
Most support teams spend the majority of their time answering the same questions: “How do I...?” “Where is...?” “Can I...?” These are questions with known answers — they don't need a human. They need a fast, accurate response.
Alex handles all of this. He searches your knowledge base, finds the answer, and delivers it in natural conversation. For the 20-40% of tickets that genuinely need a human, Alex routes them to the right person with full context — the customer doesn't repeat themselves, and your agent has everything they need to resolve it.
Support as a growth function
When support is instant and helpful, customers stay longer, expand more, and refer others. Alex doesn't just reduce your support costs — he turns support into a competitive advantage.
Our support team was drowning in tier-1 tickets — password resets, 'how do I' questions, status checks. We deployed Alex and within 30 days, 70% of inbound tickets were resolved without human involvement. Response time went from 4 hours to 2 minutes. Customer satisfaction actually went up.
Alex works alongside
Stop paying humans to answer questions a machine can handle
Deploy Alex in minutes. No CC required for the trial.