Platform · Sequences & Cadences

Cadences your agents execute. Not your SDRs.

Multi-step, multi-channel outbound sequences with branching logic + native reply handling. You design the playbook; the agents run it 24/7.

Traditional sequence tools queue messages and ping a human to send them. ScendCore agents execute the sequence autonomously — sending the email, handling the reply, deciding to skip or branch based on what the prospect said. Human intervention only when the agent flags it.

Executed by Mark + Riley
Agent-run, not human-queued
In this explainer
  1. 01Design
  2. 02Multi-channel
  3. 03Branching
  4. 04Reply Handling
  5. 05Analytics
Phase 01

Design · Visual builder

Drag-and-drop sequence builder with 19 node types. AI-assisted step generation — describe the cadence in plain English, get a draft you edit. Templates for common motions: cold outbound, warm follow-up, recovery, expansion.

Specification
  • 1.119 node types covering every cadence pattern
  • 1.2AI-assisted step generation from a prompt
  • 1.318 starter templates for common motions
  • 1.4A/B testing built in at every step
Phase 02

Multi-channel · Email · voice · SMS · LinkedIn

One sequence can span email, voice, SMS, LinkedIn DM, and chat outreach. Channel selection per step or auto-selected by the agent based on prospect preference history.

Specification
  • 2.1Email · voice · SMS · LinkedIn DM · WhatsApp · chat
  • 2.2Per-step channel selection or auto-pick
  • 2.3Channel-specific copy variants generated by AI
  • 2.4Channel handoff (start email, escalate to voice on engagement)
Phase 03

Branching · Reply-aware logic

Cadence forks based on prospect behavior: replied positively → book meeting branch; replied negatively → long-nurture branch; opened but didn't click → re-targeting branch. Branches aren't hard rules — the agent decides which fits the actual reply.

Specification
  • 3.1Reply-classification → branch routing
  • 3.2Intent-based branching (the agent understands the reply)
  • 3.3Wait-state branches (resume when signal X fires)
  • 3.4Loop + exit conditions per branch
Phase 04

Reply Handling · Agent takes over

When a prospect replies, the cadence pauses and the agent (Riley or Mark) takes over the conversation. Agent qualifies, books meeting, escalates to AE — whatever the policy says. No more "the SDR forgot to follow up on that reply."

Specification
  • 4.1Auto-pause on reply
  • 4.2Agent resumes conversation in context
  • 4.3Cross-channel reply detection (replied on email → SMS pauses too)
  • 4.4Human takeover with one-click "claim this thread"
Phase 05

Analytics · Step-level conversion

Per-step conversion rate, drop-off heatmap, channel performance, time-to-first-reply. Compare sequence variants. See which step in your cadence is bleeding pipeline + fix it.

Specification
  • 5.1Per-step conversion + drop-off
  • 5.2A/B test winner detection
  • 5.3Channel-mix attribution
  • 5.4Export to Looker / Tableau / Snowflake
FAQs

Frequently asked

Set the playbook. Let agents run it.

Multi-step, multi-channel, reply-aware. The cadence executes itself.

ScendCore

The AI system that runs your customer-facing work. Find, engage, and qualify prospects. Follow up, convert, and support customers — governed end to end.

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Sequences & Cadences — Multi-step, multi-channel | ScendCore