Never miss an inbound call again.
Sophie answers every inbound call in under 2 seconds, qualifies briefly, then self-serves the simple ones, reassigns the qualified ones to the right rep, or pages on-call for urgencies.
Inbound voice is your highest-intent channel — and the easiest to drop.
A buying call that goes to voicemail is a buying call you lost.
A buying call that goes to voicemail is a buying call you lost. Your reps are in meetings, on lunch, at home for the weekend. Your phone tree adds 30 seconds of friction and a 40% abandon rate. The buyer calls your competitor next.
- Missed calls = lost revenueIndustry-typical missed-call rate runs 25–40% across B2B sales lines.
- After-hours = abandoned buyerA buyer who calls at 6pm Friday doesn't leave a voicemail. They call your competitor Monday morning.
- Phone trees push buyers away"Press 1 for sales" introduces friction. Drop-off climbs with each button.
- Cost of pickup ≠ scaleHiring a dedicated voice receptionist costs $40K+/year and still misses nights and weekends.
Sophie answers in under 2 seconds — every call, all hours.
Three-mode intelligent routing means the right call gets the right human path — or no human at all.
- 01Step 1
Sub-2s pickup
Sophie answers faster than any human team can. Caller hears a real voice, not a phone tree.
- 02Step 2
Qualify briefly
Sophie reads context (caller ID, CRM record, conversation history), asks the minimum to route correctly.
- 03Step 3
Route by mode
Mode A: Sophie self-serves (books the meeting). Mode B: reassigns to the right AE on a live transfer. Mode C: pages on-call for urgencies.
- 04Step 4
Full handoff context
When a human takes over, they walk in with the full conversation transcript + CRM record + Sophie's notes.
What Sophie does on inbound voice
Every call answered, every buying signal captured, every urgency routed — without paying a 24/7 phone bank.
Nights, weekends, holidays — Sophie always answers. No voicemail-to-competitor.
Self-serve mode books directly to your team's Google/Outlook calendars with your availability rules.
Reassign mode: Sophie warm-transfers to the right rep with a 10-second briefing.
Urgent mode pages your on-call rotation with caller context. Useful for inbound from existing customers.
Sophie respects your tone, your vocabulary, your escalation rules. Won't make promises she shouldn't.
Existing-customer call gets routed differently than a cold prospect call. Sophie knows who's calling.
Every inbound call captured, routed, and accounted for — across the three Sophie modes.
Illustrative — real screenshots replacing these as customers go live.
What changed at Sprintmore
90-day data after Sophie went live on the Sprintmore main line.
Common questions
- Will buyers know it's an AI?
- Sophie introduces herself clearly. Most buyers don't care — they care that the call got picked up, the question got answered, and the next step got booked. Trust comes from competence, not pretending to be human.
- What happens on Mode B reassign — is it a live transfer?
- Yes. Sophie warm-transfers to the right rep with a 10-second context briefing on the live call. The rep walks in with full context already.
- Can Sophie escalate to a human when needed?
- Yes — Mode C urgent callback pages your on-call rotation. Configure escalation rules per caller type (existing customer, cold prospect, partner, etc.).
- What about voice cost?
- Voice minutes meter via your Wallet at Twilio retail (zero markup). Typical B2B sales line runs $50–150/month in voice cost on top of subscription.
- Does Sophie work for outbound calls too?
- For voice intake (inbound) — yes, this page. For outbound prospecting calls — that's Mark. They share the same contact record so context flows both directions.
Stop losing inbound to voicemail.
Sophie answers in under 2 seconds, qualifies, and routes — across every call, every hour.