One inbox where AI and humans manage every conversation.
Email, SMS, voice transcripts, chat — all in one threaded view. AI suggests replies, classifies intent, summarises long threads. Humans take over with one click when the moment calls for it.
Most teams have one inbox for email, another for SMS, a separate view for call transcripts, and a chat tool nobody opens. The Revenue Inbox collapses every channel into one timeline per contact — your team works one queue, your AI works the same queue.
AI + humans, working one queue
Inbound lands · Emma drafts a reply · you approve · CRM logs it. All in one inbox, across every channel.
Every revenue conversation, one queue
What the inbox unlocks
Same queue, different operators
The agents work the inbox the same way your team does — pick up threads, read context, reply or escalate. Whether AI or human handles a thread depends on policy, not which tool you opened.
- Per-thread autonomy decision
- Full conversation history visible to all operators
- Human override at any point
- Activity log attributes every action
One contact = one thread
The customer who emailed last week, texted yesterday, and called this morning is one thread — not three. Every operator sees the full context before they respond.
- Email · SMS · voice · chat · WhatsApp unified
- Auto-pause cadences on reply (any channel)
- Single conversation memory per contact
- Searchable by contact, account, or keyword
Included in every plan
The inbox is platform infrastructure — every plan gets it. Higher tiers unlock team features, advanced routing, AI takeover policies.