Property Services5-person team60-80 leads/weekBirmingham UK

How Meridian Estate Agents got 100% call coverage and +34% bookings

A 5-person estate agency deployed ScendCore in a single afternoon. Within one month, every inbound call was answered, viewing bookings jumped 34%, and each agent reclaimed 11 hours of admin per week.

100%

Calls Answered

Up from ~65%

+34%

Viewing Bookings

Month-over-month

11hrs

Admin Saved/Week

Per agent

40-60x

Estimated ROI

$395/mo cost

“We finally stopped losing the calls we were already getting. In the first week, every single inbound call was answered and routed. Our agents stopped firefighting and started selling. It’s the single best investment we’ve made this year.”

James

Director, Meridian Estate Agents

The Challenge

A growing agency losing leads to slow follow-up

Meridian Estate Agents is a 5-person independent agency based in Birmingham. They handle 60-80 inbound leads per week across phone calls, web forms, and property portal enquiries. Their reputation is built on fast, personal service — but growth was making that promise harder to keep.

During business hours, roughly 35% of inbound calls went unanswered — agents were out on viewings, in meetings, or simply on another line. After hours, the number was worse: 100% of calls hit voicemail, and most callers never left a message. Every missed call was a potential viewing that went to a competitor.

This wasn’t a motivation problem. It was a capacity problem. Five people cannot physically answer every call, follow up on every form submission within minutes, send viewing reminders, and chase no-shows — all while doing the actual job of selling properties. Meridian needed to scale their responsiveness without scaling headcount.

The Solution

ScendCore deployed in a single afternoon

Day 1 — Setup

Connected Twilio number, configured Front Desk AI with Meridian’s property FAQ knowledge base, integrated Cal.com for viewing bookings, and imported active listings.

Day 2 — First Calls Handled

ScendCore answered its first inbound calls — qualified callers by property interest and budget, booked viewings directly into agents’ calendars, and sent confirmation emails automatically.

Week 1 — 100% Coverage

Every single inbound call was answered on the first ring, including after-hours and weekends. Web form submissions received follow-up within 90 seconds.

Month 1 — +34% Bookings

Viewing bookings increased 34% month-over-month. Each agent saved 11 hours per week on admin. Recovery AI caught no-shows and re-engaged them within minutes.

Features Used