Everything in one thread.
Messages from every channel land in a single inbox, each with the contact’s history and related deals in view.
Messages from every channel land in a single inbox, each with the contact’s history and related deals beside them.
ScendCore writes a context-aware reply. Approve and send, edit first, or let it send automatically where you have allowed it.
SLA rules escalate anything waiting too long, and you can pause AI on any conversation the moment a human needs to take over.
A reply by SMS and a follow-up by email are the same conversation.
The contact’s history and open deals sit next to the message, so the reply is informed.
Stop AI on a single thread without changing your policy everywhere else.
The inbox escalates what has been waiting, rather than relying on someone noticing.
The inbox draws on Revenue Intelligence for context, hands off between Agents, reaches customers through your Channels, and logs every reply.
AI drafting is on your terms: approval-required or auto-send per your policy, with a per-conversation pause and a full record of what was sent.